HAPPY EASTER 75% OFF

FAQ

When will I get my order?
Your order generally will arrive in 8-28 business days depending on location. Promotional sales products and customized products may take an additional 5-15 business days due to the high demand.

*International orders generally take 8-28 business days for most items, depending on your country's local post service speed. For countries such as [ Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hong Kong, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland and United States ], it normally takes 8-28 business days for orders to be delivered. For the other countries, local postal service processes and customs may delay packages an additional 4-25 business days and/or have limited tracking details.

You can also track your order using the tracking number/link that our system will send out to you when ready. Your order will be delivered by either USPS, EMS, or other national postal services.

I can't find the products I'm looking for. Can you get it?
Yes! When sales end, the products are removed. If you would like to purchase past sales products, just send us a request in the "Contact Us" page and we can help.

Do you make customized items?
Yes! Just send us a request in the "Contact Us" page and we can help fulfill your customized items.

Is my payment information secure?
Yes! We protect customer information with the latest 256-Bit SSL Encryption security used by the government to ensure all data is 100% secure, hacker proof, and worry free! 

Do you do wholesale?
Send us a request in the "Contact Us" page and we can help fulfill your wholesale items.

Why can't I find these products in stores?
This is our little secret, but we work directly with our manufacturers for special products that are not released to the public :).

What do I do when I have a problem with my order?
Contact us using the Contact Us form as quickly as possible and we will fix any problems you have, guaranteed. We take pride in 100% customer satisfaction. 

Where is the rest of my order? I ordered 2 and only received 1.
Do not worry! Sometimes we split orders up into separate packages so we can ship faster to you. Keep checking the tracking and mail. You will get it soon :)

Where are you located?
We are located in Los Angeles, California, USA. Our products are sourced from the top countries in the world for their respective expertise, which also allows for never-before-seen products.

Can I track my order?
Yes! Once your order is processed, our system will send you tracking information. Be sure to check spam if you do not see our messages and whitelist us!

Why does tracking show no status?
Because of various countries' shipping services, tracking updates generally are delayed a few business days while the information processes, so check again later - it will update!

What is your return policy?
If we made a mistake on your order, we will replace 100% free of charge or give you a 100% full refund, guaranteed! Just let us know what the issue is and we will provide return information. Details on return/refund here.

Do you ship to my country?
We ship to NEARLY ALL major countries around the world (including USA, AUS, NZ, UK, CA, DEN, FIN, SWE, and many more). Shipping times may be increased for smaller countries. We are unable to ship to military addresses and Isles of Man.

Do you have a money back guarantee or warranty?
Yes! Our money back guarantee ensures your product will be delivered to you or your money back! Our manufacturers' warranty is a special partnership with out manufacturer, protecting you from product defects during manufacturing for 12 months!

How long will my custom order take?
Personalized and customized orders require extra time (usually 2-3 additional) due to the additional work, and we will ship your order to you as soon as it is completed and inspected for quality. Check the product page for specific customized order manufacturing times.